Frequently Asked Questions (FAQ’s)

The best way to reach us is via phone at +1 (914) 923 – 5089 during regular business hours (M-F, 9AM-5PM). If you call outside of business hours, please leave a detailed message on our voicemail and we will return your call during business hours.

After you park, please call us at +1 (914) 923 – 5089 from the parking lot to inform us that you have arrived.

If you are unable to keep an appointment, call us at +1 (914) 923 – 5089 as soon as possible. Our patients are appointed ~ 6 weeks in advance, so we encourage you to make arrangements to keep your original appointment whenever possible.

An urgent orthodontic need is one where you are experiencing moderate to severe bleeding or swelling. If this is the case, please call our office at +1 (914) 923 – 5089 and follow the recorded instructions on how to contact us in the case of an urgent need.

No, we ask that you please prioritize your healthy and safety, and call us at +1 (914) 923 – 5089 to reschedule.

Appointment times are reserved exclusively for each patient, so we are unable to swap appointments.

Please click here for orthodontic comfort tips. Please call our office at +1 (914) 923 – 5089 to inform us, too.

Call the office at +1 (914) 923 – 5089 as soon as you are aware of your new insurance to provide us with your new policy’s information.

Please call our office at +1 (914) 923 – 5089 to update your payment information. We cannot accept credit card or bank information via email or text message as this is protected and secure information.

Please use the previous set of aligners and call us at +1 (914) 923 – 5089 to let us know and we will provide you with further instructions.

Please call us at 914-923-5089 if you have any planned dental work so that we can customize your orthodontic treatment plan to accommodate these modifications.

Ask us and we will probably oblige!

If you are going to arrive at our office less than 10 minutes late, please call 914-923-5089 and give us the heads up. We kindly ask that any patient who will be more than 10 minutes late to kindly reschedule. As we are a small team that sees patients on time, we do not have the ability to see patients beyond their scheduled time frame.

Call us at +1 (914) 923 – 5089 as soon as you are aware and we can assist you.

Yes. You should be seeing your family / general dentist at least every six (6) months during orthodontic treatment.

Yes, as this will allow you to attain the best possible result.

Get Started Today