Accessibility

Published July 4, 2025

Last Updated July 7, 2025

Overview
At Orthodontic Harmony®, we respect the dignity and independence of our guests and we are committed to providing full and equal access to everyone who visits our facility and website. Here’s what you can expect from us:

Communication
We are committed to effectively communicating with our guests. We provide, at no charge, auxiliary aids and services which are reasonably necessary to achieve effective communication. We accept Operator Relay Service calls, and Teletypewriter (TTY/TDD) calls through 711, in the same manner as traditional telephonic channels.

Website Access
We endeavor to develop and update website content using current technologies that effectively communicate with and afford full and equal access to persons with disabilities. We make every effort necessary to meet online usability and design requirements, including those recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines 2.1 as well as requirements under the Twenty-First Century Communications and Video Accessibility Act of 2010.

Assistive Devices
Our customers and guests are welcome to use their own personal assistive devices to access our merchandise and services. If an assistive device or technology is incompatible with our facilities, we will work with our customers and guests to provide full and equal access through alternative measures.

Companions and Service Animals
Companions, guide dogs or other service animals are welcome to accompany guests with disabilities while visiting our facility. We will also sensitively, respectfully and discretely provide personal assistance when requested.

Interruption of Services
If we are temporarily unable to offer any special facilities or services that assist customers and guests with disabilities, we will immediately provide notice of this interruption and the anticipated time when these services will be resumed.

Training
Our entire staff receives ongoing and documented training in order to properly communicate with and provide sensitive, helpful and respectful assistance to our customers and guests with disabilities.

Modification of Policies or Procedures
We will make reasonable modifications to our policies or procedures when it is necessary to provide our customers and guests with full and equal access to our facility, website or communications channels.

We are continuously working to improve the accessibility of content on our website. If you are looking for mouse and keyboard alternatives, speech recognition software such as Dragon NaturallySpeaking may help you navigate web pages and online services. This software allows the user to move focus around a web page or application screen through voice controls.

Customer Feedback
We actively encourage the participation of all customers and guests in our feedback process. In addition to sharing your comments in person, you may also contact us by:

Mail:
449 N State Rd #101, Briarcliff Manor, NY 10510

Email:

If you feel that these standards have not been maintained in your situation, please let us know by calling: (914) 923-5089 we gladly accept TRS calls.

What Our Patients Say

Nicole Ceritelli

20:38 18 Jun 25

Orthodontic Harmony has been treating my two children for the last 10 months. Doctor Cheung listened to my concerns about my child’s jaw alignment and tailored a plan of treatment that was specific to him and me! She did not jump into a treatment plan. Rather, she listened to our concerns as a family and made a plan that was best for us all! I have nothing but good things to say about both her and her staff.

Rebecca Sotherden

14:00 12 Jun 25

We had a wonderful experience with Dr. Tracy's orthodontic practice. From start to finish, everything was handled with professionalism and care. Appointments were always prompt and easy to schedule,and the office was spotless and welcoming. The staff was incredibly friendly and made us feel comfortable at every visit. Communication was clear and easy, and Dr. Tracy did an amazing job transforming my daughter's smile. The results are beyond what we hoped for. We're so grateful for the care and attention that was provided. Highly recommend!

Stephenie Molina

01:39 22 Apr 25

Wow! Where can I begin? I’ll start by sharing that I had a cross bite, flared teeth caused by a previous orthodontic treatment done elsewhere and of course my teeth were misaligned. Upon my first consultation Dr, Tracy knew exactly what I needed to start. My top teeth were crowded and I needed a palette expander to create more room in my top teeth. After that I had braces to correct my misaligned teeth. Both Dr. Tracy and Ayxa were very patient with me, interested in my concerns and thorough with every step that was performed. Their level of knowledge and professionalism exceeded my expectations. My braces came off today and I cannot express enough my gratitude towards this great team whom literally has helped me regain my confidence. My smile looks amazing :) and I don’t have to feel insecure about my teeth ever again! Thank you Dr. Tracy and Ayxa for all of your hard work and dedication because it is clearly evident and I will be forever grateful!

Michelle Kenny

18:41 21 Apr 25

My daughter had a wonderful experience here with Dr. Tracy Li Cheung. We highly recommend this practice as Dr. Cheung and Ayxa were always friendly, knowledgeable, and thorough in explaining what to expect and how to care for the palate expander and braces. My daughter just had her braces removed and her teeth look great! She is happy with the results and loves her smile!!

Mariana Mastracchio

22:45 12 Mar 25

I highly recommend Dr. Tracy. She came highly recommended to me by friends, and we have had a wonderful experience working with her.
From the moment we walked in, the office staff was friendly, and Dr. Tracy took the time to explain everything clearly.
She is patient, professional, and has made my son's orthodontic treatment smooth and stress-free. We’ve already seen amazing results and feel so confident in her care.

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